Main Control

The Issue was that a customer bought a product and paid via Stripe. When I log into my Stripe dashboard on the Stripe website I can see it is paid.

On my Woo dashboard it says the order status is ‘Cancelled’ and when I hover over that word I see a message that says “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”

I don’t have any kind of plugin that would allow a customer to cancel and order, so what my WooCommerce dashboard says may not reflect what the customer expects. In other words the customer placed the order and paid, and expects the goods but the Woo dashboard on the WooCommerce site says the order was cancelled.

What is going on?

Homing In On The Issue

As a first step, are webhooks are configured correctly on the site at WooCommerce > Settings > Payments > All payment methods > Stripe > Manage > Settings?

This is what the page looks like, and all three should be green.

The webhook endpoint needs to be added to your Stripe account.

The signing secret webhook can be found in your Stripe dashboard on the Stripe website.

And then go back to your site and click Stripe account settings (see first screenshot here) and add the key and refresh and they should all show green.

In my case the secret key was not set. I don’t know how that happened because previous orders went through OK.

Debug For Future Issues With Stripe and WooCommerce

Go to WooCommerce > Settings > Payments > Stripe > Manage > Settings > Scroll down to the bottom and expand Advanced Settings. There is a setting there to set debug to true. Do that and they you are able to check future logs in WooCommerce > Status > Logs.

Thanks to the Woo Happiness Engineer who talked me through this.

For SEO for e-commerce sites, category pages are more important than product pages. One important SEO ranking factor is the amount of relevant text describing the category. The problem is that if you write text it will appear above the product images, and if you write more than a couple of lines of text it will push the product images way down the page.

What you want is to have the text appear below the grid of product images, and this is how to accomplish it.

Mr WordPress has a YouTube video in which he describes adding a line of php to accomplish that.

I am using a child theme on one of my e-commerce sites, and I have a functions.php file within that child theme. So I added the php there. If you are using a parent theme then you can put your code in a snippets plugin.

Here’s the code

remove_action( 'woocommerce_archive_description', 'woocommerce_taxonomy_archive_description', 10 ); 
add_action( 'woocommerce_after_shop_loop', 'woocommerce_taxonomy_archive_description', 100 );

An Alternative

If you are not comfortable doing this then I found a plugin in the WP repository that may do the job. It’s named Move Category description under products for WooCommerce. You should be able to find it from that description.

The thing I don’t like about it is that the shortcode you add at the beginning and end of the text you want to move, has the word ‘mcdusaltasotto’ baked in.

I just downloaded the plugin and I see that it consists of two files and a readme file. In the file named salta-sotto.php, the word mcdusaltasotto is on line 33 and I assume you can change this to whatever word you like. Most simple text editors will open the file. If you are on a Mac then the free COTEditor Plain-Text Editor for macOS is about as simple as it gets.

That said, I have not used this plugin so I can’t advise beyond this.